Refund policy

Last Updated: July 2026

Thank you for shopping with Yonglian. We value every customer and strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on our website, you acknowledge that you have read and agreed to this policy.

1. Return Eligibility

You may request a return within 30 calendar days after receiving your order.

To qualify for a return, all of the following conditions must be met:

The item must be unused and in its original condition.
The item must be returned with its original packaging whenever possible.
All accessories, manuals, labels, and included components must be returned.
Proof of purchase or order confirmation must be provided.
The item must not show signs of misuse, alteration, or intentional damage.

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned unless they are defective or damaged upon arrival:

Personalized or customized products
Clearance or final sale items
Gift cards
Products that have been used or altered by the customer
Items damaged due to improper use or handling

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective
Incorrect
Missing parts or accessories

Please contact us within 7 calendar days after delivery.

To help us process your request, please provide:

Your Order Number
A description of the issue
Clear photos of the product and packaging

After review, we may offer one of the following solutions:

Replacement
Full refund
Partial refund
Store credit, where appropriate

4. Return Authorization

Please do not return any product without contacting us first.

All returns require prior authorization from our customer service team.

Unauthorized returns may be refused or delayed.

5. Return Process

To initiate a return:

Step 1

Contact our customer support team by email or phone.

Step 2

Provide your Order Number and explain the reason for your return.

Step 3

If your return is approved, we will provide return instructions.

Step 4

Package the item securely and return it to the authorized return address.

6. Return Shipping Costs

If the return is due to our error, including:

Wrong item shipped
Manufacturing defect
Shipping damage

Yonglian will cover the reasonable return shipping costs.

If the return is requested because:

You changed your mind
You ordered the wrong item
You no longer need the product

The customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is caused by our error.

7. Refund Processing

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days after approval.

Depending on your payment provider, additional processing time may apply.

8. Exchanges

We replace items only when they are:

Defective
Damaged during shipping
Incorrectly shipped

If you require an exchange, please contact our customer service before returning the item.

9. Order Cancellation

Orders may be cancelled only before they have entered processing or shipping.

Once an order has been shipped, it cannot be cancelled.

If you no longer want the item after delivery, you may request a return in accordance with this policy.

10. Shipping Information

Current standard shipping policy:

Orders of $60 USD or more receive FREE Standard Shipping.
Orders under $60 USD are charged a flat shipping fee of $8 USD.
Estimated delivery time is 5–10 business days after shipment.

Delivery times are estimates only and may be affected by weather, carrier operations, customs inspections, holidays, or other events beyond our control.