Refund policy

REFUND & RETURN POLICY

Last Updated: August 2026

Thank you for shopping with Yonglian.

We want our customers to have a clear understanding of our return and refund procedures before making a purchase. Please review this Refund & Return Policy before placing your order.

Brand: Yonglian
Legal Company Name: Linhai Yonglian Apparel Co., Ltd.

1. RETURN PERIOD

You may request a return within 30 calendar days after receiving your order.

The 30-day return period begins on the date the order is shown as delivered by the applicable shipping carrier.

To request a return, please contact Yonglian customer service within the applicable 30-calendar-day return period.

2. RETURN ELIGIBILITY

To be eligible for a return, the item must generally:

  • Be unused and unworn

  • Be in its original condition

  • Be clean and free from damage caused by the customer

  • Include the original packaging whenever reasonably possible

  • Include original labels, accessories, and included components, where applicable

  • Be accompanied by the order number or other valid proof of purchase

  • Not show signs of misuse, alteration, washing, or intentional damage

Items that do not meet the applicable return requirements may not be accepted.

For hygiene and product-condition reasons, customers should not wear, wash, alter, or otherwise use an item that they intend to return.

3. RETURNS FOR CHANGE OF MIND

We accept eligible returns when a customer changes their mind, orders the wrong item, no longer needs the product, or determines that the product does not meet their personal preference, provided that the item meets the return requirements described in this policy and is returned within the applicable 30-calendar-day return period.

For these customer-requested returns, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for customer-requested returns.

4. NON-RETURNABLE ITEMS

The following items are generally not eligible for return unless they are defective, damaged, or incorrectly shipped:

  • Personalized or customized products

  • Clearance or final-sale items

  • Gift cards

  • Products that have been worn, washed, used, or altered by the customer

  • Items damaged due to improper use, handling, washing, or care

  • Items that do not meet the applicable return requirements

If you are unsure whether an item is eligible for return, please contact us before sending the item back.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts or accessories

please contact Yonglian customer service as soon as reasonably possible after delivery.

To help us review the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, when applicable

After reviewing the information provided, we may offer an appropriate resolution depending on the circumstances.

Possible resolutions may include:

  • Replacement

  • Full refund

  • Partial refund

  • Other appropriate resolution

If the issue is confirmed to have been caused by Yonglian, we will not require the customer to bear reasonable return shipping costs for the affected item.

6. RETURN AUTHORIZATION

Please do not send a return before contacting Yonglian customer service.

All returns require prior authorization from our customer service team.

If your return request is approved, we will provide:

  • Return instructions

  • The applicable authorized return address

  • Any additional information required to complete the return

Do not send a return package to our U.S. Warehouse & Customer Service Center unless our customer service team specifically instructs you to do so.

Unauthorized returns may result in delays in processing your return or refund.

7. HOW TO REQUEST A RETURN

Step 1 — Contact Us

Contact Yonglian customer service using the email address or phone number listed in this policy.

Step 2 — Provide Order Information

Provide your:

  • Order number

  • Name

  • Reason for the return

  • Photos, if applicable

Step 3 — Wait for Authorization

Our customer service team will review your request and determine whether the return is eligible.

If approved, we will provide the applicable return instructions and authorized return address.

Step 4 — Ship the Return

After receiving return authorization, securely package the item and send it to the authorized return address provided by Yonglian.

Please retain your return shipping receipt and tracking information until your return has been fully processed.

8. RETURN SHIPPING COSTS

Returns Caused by a Yonglian Error

If the return is caused by an issue attributable to Yonglian, such as:

  • Wrong item shipped

  • Defective product

  • Product damaged during shipping

  • Incorrect item received

  • Missing components or accessories

Yonglian will cover the reasonable return shipping costs associated with the affected item.

Customer-Requested Returns

If the return is requested because:

  • You changed your mind

  • You ordered the wrong item

  • You no longer need the product

  • The product does not meet your personal preference

the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable for customer-requested returns.

9. REFUND PROCESS

Once an approved return is received, we will inspect the returned item to determine whether it meets the applicable return requirements.

If the return is approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and approved.

The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

10. REFUND AMOUNT

For an approved customer-requested return, the refundable amount generally covers the eligible purchase price of the returned item.

Original shipping charges are generally non-refundable for customer-requested returns.

If a return is caused by an error attributable to Yonglian, the applicable refund may include the eligible original shipping charge, where appropriate.

Any refund will be processed according to the applicable circumstances and the terms of this policy.

11. RETURNS THAT DO NOT MEET THE REQUIREMENTS

If a returned item does not meet the applicable return requirements, including the condition requirements described in this policy, we may be unable to approve the refund.

If a return is not eligible for a refund, we may contact the customer regarding the available options.

Customers should contact us before sending an item back if they are unsure whether the item qualifies for return.

12. EXCHANGES AND REPLACEMENTS

We may provide a replacement when an item is:

  • Defective

  • Damaged during shipping

  • Incorrectly shipped

  • Missing applicable components

If you need a replacement, please contact our customer service team before returning the item.

Replacement availability may depend on product availability.

If a replacement is not available, we may provide another appropriate resolution, which may include a refund.

13. ORDER CANCELLATIONS

Customers may request cancellation before the order has entered the shipping process.

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to assist with cancellation requests before shipment.

Once an order has been shipped, it cannot be cancelled through the order cancellation process.

If you no longer wish to keep an item after receiving it, you may request a return in accordance with this Refund & Return Policy.

14. U.S. WAREHOUSE & CUSTOMER SERVICE CENTER

Our U.S. warehouse and customer service center is located at:

Linhai Yonglian Apparel Co., Ltd.
108 Commercial St NE
Hanceville, AL 35077
United States

Email: service@yonglian.shop
Phone: +1 938 732 7082

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time
Saturday–Sunday: Closed

This address serves as our U.S. warehouse and customer service center.

It is not automatically the return address for every order.

Customers should not send return packages to this address unless Yonglian customer service specifically instructs them to do so.

For approved returns, we will provide the applicable authorized return address and return instructions.

15. MANUFACTURING INFORMATION

Yonglian products are manufactured at our manufacturing facility in China.

Manufacturing Facility

No. 1-12, Shangbao Village, Yongquan Town
Linhai City, Taizhou, Zhejiang Province
China

The manufacturing information is provided for transparency regarding the origin of production.

The manufacturing facility is separate from our U.S. warehouse and customer service center.

16. CONTACT US

If you have any questions about returns, refunds, replacements, or cancellations, please contact us:

Yonglian
Linhai Yonglian Apparel Co., Ltd.

108 Commercial St NE
Hanceville, AL 35077
United States

Email: service@yonglian.shop
Phone: +1 938 732 7082

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time
Saturday–Sunday: Closed

17. POLICY UPDATES

We may update this Refund & Return Policy from time to time to reflect changes to our business operations, return procedures, or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Yonglian
Linhai Yonglian Apparel Co., Ltd.
108 Commercial St NE
Hanceville, AL 35077
United States

Email: service@yonglian.shop
Phone: +1 938 732 7082